SyncMate Support
Get help with your privacy-first menstrual cycle tracker. Our support team is here to assist you with any questions or issues.
Contact Support
Need help with SyncMate? Our support team is ready to assist you.
When contacting support, please include:
- iOS/iPadOS version: Settings → General → About → Software Version
- Device model: iPhone, iPad, or Mac model
- App version: Available in Settings → About within SyncMate
- Brief description of the issue or question
- Steps to reproduce the problem (if applicable)
Common Issues & Quick Solutions
Data Not Saving
Solution: Check available iPhone storage (Settings → General → iPhone Storage). If under 500 MB free, iOS may fail to save data. Free up space and try again.
App Crashes or Freezes
Solution: Force-quit the app and reopen it. If the issue persists, restart your device. For continued problems, contact support.
Predictions Seem Inaccurate
Solution: SyncMate learns from your cycle data. Log at least 2-3 cycles for more accurate predictions. Use the daily feedback feature to help the app learn your patterns.
Notifications Not Working
Solution: Check Settings → Notifications → SyncMate and ensure notifications are enabled. Also verify your notification time in SyncMate Settings.
Apple Watch Sync Issues
Solution: Ensure both devices are connected and the Watch app is installed. Force-quit both apps and reopen them. Check Watch connectivity in Control Center.
Advanced Troubleshooting
Reset All Data
If you need to start fresh: Open SyncMate → Settings → Data → Reset All Data. Warning: This cannot be undone and removes all your cycle history.
Reinstall the App
As a last resort, delete and reinstall SyncMate from the App Store. Note: This will remove all your local data since SyncMate stores everything on your device.
Privacy & Data Questions
SyncMate is built with privacy first. All your cycle data stays exclusively on your device.
- No cloud sync: Your data never leaves your device
- No accounts: No sign-up or personal information required
- No tracking: We don't collect any personal data or usage analytics
- Local storage only: All data is stored in iOS UserDefaults on your device
For detailed privacy information, see our Privacy Policy.
Additional Resources
Find more information and guidance:
- Frequently Asked Questions — Comprehensive FAQ covering all app features
- Wellness Resources — Educational content about menstrual health
- 6-Phase Wellness Guide — Understanding your cycle phases
- About SyncMate — Learn about our mission and approach
- Privacy Policy — How we protect your data
- Terms of Service — Terms and conditions of use
Still Need Help?
If you couldn't find an answer above, our support team is happy to help. Send us a message and we'll get back to you as soon as possible.
Our support team is committed to helping you get the most out of SyncMate while respecting your privacy. We never ask for personal cycle data or any information that's stored locally on your device.